Refund Policy

REFUND POLICY

OUR GUARANTEE

We have a risk free 60-day guarantee!

If you don't have a great experience for ANY reason, we will do WHATEVER it might take to make sure you are totally satisfied with your purchase.

RETURNS

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

How do I return something? 

We offer returns for product that are either defective or damaged during shipping.

Our Returns Policy time frame is 30 days from when an order arrives at your address.

Please feel free to contact us about returns at info@vitallily.com

If you are unsatisfied with your order - please contact our support and we will do our best to help you out!

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at (Shop email).
Exchanges (if applicable)
We currently do not offer exchanges.